Novant Health Pender Medical Center

Novant Health, inc. is a non-profit integrated network of more than 900 locations, including 19 Medical centers, more than 750 physician clinics and urgent care centers, outpatient facilities, and imaging and pharmacy services. Novant Health's more than 40,000 team members along with more than 8,500 independent and employed clinicians care for patients and communities in north carolina and south carolina. The Novant Health integrated healthcare system operates to carry out its charitable mission of creating a healthier future for the communities it serves and delivering a remarkable patient experience. Novant Health accomplishes that mission by providing and supporting excellent healthcare facilities and physician practices and by making a commitment to community outreach/service through the provision of community benefit programs. By bringing together world-class technology and clinicians to provide quality care, Novant Health is committed to creating a healthcare experience that is simpler, more convenient and more affordable so patients can focus on getting better and staying healthy. In 2024, Novant Health provided more than 7 Million patient visits and over $1.6 Billion of community benefit expenditures system-wide. In addition to providing a high quality, comprehensive catalog of healthcare services, Novant Health offers a robust patient financial assistance program, working with its patients to assist with establishing reasonable payment plans, discounting patient bills and providing free care for those that qualify under its financial assistance policy. Pender memorial hospital, incorporated, doing business as Novant Health Pender Medical center ("NHPMC"), is an integral part of the Novant Health system. NHPMC is licensed for 43 beds, but operates as a critical access hospital in burgaw, north carolina, with 25 beds offering emergency care, surgery, imaging, infusion therapy and physical rehabilitation services. The hospital offers residents of Pender county and surrounding communities a convenient and friendly place to receive care and treatment. Novant Health has invested in the hospital's continued growth. Community outreach community outreach is a critical component to the mission of Novant Health. The healthcare system provides hundreds of programs that serve patients, neighbors, and some of the communities' most vulnerable citizens. Novant Health also provides financial assistance (I.e., charity care) for its qualified uninsured patients, catastrophic settlements and long-term payment plans to medically indigent patients, services to patients with Medicare, Medicaid, and other government Medical program coverage (reimbursed at less than cost), community Health education, support groups, subsidized outreach services, and community events/screenings. In addition, Novant Health participates in Medical research, as well as academic Health programs and partnerships with a diverse group of organizations to provide other community initiatives. Novant Health is also committed to supporting the communities it serves through charitable contributions to community-based programs that improve Health equity and upward mobility for those who need it most. Toward that goal, Novant Health invests in community-based programs that align with its two investment priorities of developing healthy communities and expanding opportunities for healthcare education. The annual Novant Health community impact report, available at https://www.novanthealth.org/about/community/community-Health-needs/, includes qualitative and quantitative information regarding the healthcare system's community benefit efforts and achievements. For 2024, Novant Health's system-wide community benefit expenditures totaled approximately $1.61 Billion, including $139 Million of financial assistance. Note: numeric data in this report is not based upon form 990, schedule h instructions, but rather in accordance with north carolina healthcare association community benefit reporting guidelines. Novant Health community impact report should not be relied upon as equivalent to form 990, schedule h community benefit report, its community Health needs assessment or community benefit implementation strategy. Novant Health Pender Medical center supported the community in 2024 through resources, screenings/clinics, and Health education initiatives, including: - mycommunity access, which enables community members to search for free or reduced cost resources located within the community. Novant Health paid the annual fees for this platform that community members would have otherwise had to pay. - printed resource cards for anyone to search for local free and reduced cost services. - screenings/clinics focused on blood pressure/hypertension, Diabetes, blood pressure, glucose, cholesterol - Health education initiatives including resources for mental Health, substance abuse assistance, newborn and infant care and senior Health education. - blood drives in partnership with the American Red Cross - addressing social determinants of Health, including access to food and transportation - medication take-back events encouraging proper disposal - back-to-school event new technology & services in 2024, NHPMC increased the range of surgical and procedural care available in burgaw as part of Novant Health's efforts to improve access to care for Pender county residents. Surgeons offer both appointment slots and scheduling procedures at NHPMC to provide patients with convenient care options and reduce travel time. Specialties include general surgery, colorectal surgery, pre-surgical endoscopies, and Gastroenterology. Community ophthalmologists continue to offer surgical treatments to patients with Cataracts and Glaucoma. In 2024, NHPMC also introduced a new community care cruiser, which is deployed to various events and gatherings to increase access to care for those in and around Pender county. The cruiser provides screenings on board, including blood pressure, full cholesterol and lipid panels and even glucose screenings. Awards, recognitions & certifications/recertifications - performance leadership award 2023: excellence in outcomes (top quartile performance) - chartis center for rural Health - 5-star rated skilled nursing facility from centers for Medicare and Medicaid services - quality management system certification to iso 9001 standards from dnv accreditation NHPMC is nationally accredited by dnv gl - healthcare. Dnv accreditation recognizes continuous commitment and dedication to providing excellent patient care.